What we do best!
MLD Solutions Inc. is a Microsoft Partner specializing in Dynamics CRM reselling, customizations, and implementation.
What is a CRM?
A CRM (Customer Relationship Management) System is a business optimization system that integrates sales, marketing, and service channels to drive better customer service and more detailed knowledge to drive efficiencies and increase profits.
It is crucial in today’s environment to delivering exceptional customer experiences. Over 50% of today’s customers use web self-service to find answers to their questions. Customer service agents who are empowered with context and the resources to answer questions are much more effective and useful to your customers as every interaction matters. Service by Microsoft Dynamics CRM helps you earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.
Microsoft Dynamics Marketing empowers your marketing team to plan, execute, and measure campaigns across various channels, enhancing your marketing strategies and enabling you to deliver your marketing vision. Engage your customers across multiple channels, increase your sales pipeline, and demonstrate the impact of your marketing initiatives dynamically.
To sell more, and make sure you maintain or grow market share, your sales team must adapt and build deeper relationships with customers and personalize every interaction. Microsoft Dynamics CRM provides your salespeople and sales managers with the essential insights, guidance, and tools that they need to focus on the right customers and priorities, provides personalized and relevant customer engagement, and win faster and sell more by collaborating with colleagues to harness the power of the entire organization.
Engage with your customers anywhere or anytime. Gain a true understanding of social insights and sentiment about your brand, products, and services with Microsoft Social Listening. Help your team connect on social media with your customers, prospects, and partners over any channel and at any time.